Shipping & Returns Policy

GENERAL SHIPPING RULES:
1.  All orders placed post 5:00 pm shall be processed for dispatch within 24 hours only and delivered to you as per given timelines.
2. Any order placed/booked on late weekend i.e. on Saturday post 5:00 pm will be automatically process for dispatch on Monday or on Next Working day evening. There is no courier service or pickups on Sunday or on any Government Holiday hence we have restricted dispatch timelines due to limited shelf life of our products.
3. Orders booked during any festival month, might be delay in dispatch/delivery in comparison to its normal delivery timelines due to several reasons like, shortage of stock, overloaded shipments for delivery.
4. Shipping Details while booking should be correct and any delay in delivery due to wrong details will be sole responsibility of customer only.

SHIPPING AND OTHER CHARGES:
Applicable shipping charge per order is as follows.
Within West Bengal
Upto 1kg : Rs. 99/- | 1kg – 5kgs : Rs. 149/- | 5kgs – 10kgs : Rs. 299/-
Outside West Bengal
Upto 1kg : Rs. 149/- | 1kg – 5kgs : Rs. 249/- | 5kgs – 10kgs : Rs. 349/-
2. We levy “Packaging and Forwarding charges” as Rs. 50/- irrespective of the order total. This is inclusive of GST.

 GRIEVANCE CELL:
1. All product and shipping related concerns will be entertained within 24 hours of delivery only.
2. Pictures of concerned is must.
3. All email should marked to care@shilpamonline.com.

 CASH ON DELIVERY:
1. CoD is NOT available.

DELIVERY TIMELINES:
Delivery for West Bengal – 4 – 7 Days
Delivery for all Metro cities – 7 – 10 Days
Delivery for all Non-metro cities – 10 – 12 Days

RETURNS, REFUNDS AND TITLE:
Shilpam does not take title to returned items. Any case of refund or cancellation is at sole discretion of Shilpam.
In case of damaged product, please write to us at care@shilpamonline.com or call us on 033-24619309.
Once order is processed, cancellation will not be allowed.